Island Holiday Homes Self Catering Accommodation - Blogs - Frequently Asked Questions

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Frequently Asked Questions

Are we able to book up for 2 nights?
Generally you will be restricted to a minimum of three nights during the off season (short breaks) and generally seven nights during the peak season, although it is becoming more popular to be flexible even during peak periods. If a property allows short breaks then you should be able to book for 4, 5 or 6 nights, but with some owners restricting the start and/or end days it would be best to telephone or email us to highlight your specific needs. The peak season periods are the school holidays i.e Spring Term, Easter & Christmas and a few weeks in between (call us for more information).
Can we book for longer than seven nights?
Of course you can, we would love to have you visit our beautiful Island for up to 28 days. We have often accommodated home movers in our furnished homes for even longer than this while they complete on their purchases and long lets. Being a part of Hose Rhodes Dickson Ltd (local estate agency business) our services extend to selling and residential letting homes too.
Where can I find information like free Wi-Fi or parking?
If you click on one of our properties on the website there are some useful icons highlighting the features, these are constantly updated with many owners adding features year on year. Owners will review their feedback on a regular basis so we welcome your reviews after your holiday to help us improve the accommodation on offer.
What happens if we have to cancel our booking?
Please see our terms and conditions that are available to view on our website (or a paper version on request). We have a Booking Protect feature that you are able to add to your booking right up until you pay your balance (6 weeks prior to arrival), details available on request. We will endeavour to re-book your dates, in order to limit your losses.
Do all properties accept pets?
Approximately 30% of our properties are pet friendly. Details can be found on our website or we can discuss options with you over the telephone to find you a suitable property. 01983 866455.
What is self-catering?
As the title states you will have to pack essentials like shower gel, soap, shampoo, washing up liquid, milk, tea & coffee etc. But we find most guests will buy these items shortly after they arrive (some even decide to have supermarket deliveries set-up). There are no real guidelines as to what will or will not be included as all accommodation is set up differently. Some include towels and linen and others don’t so ensure you carefully read all the information you can before booking or call us to run through details on individual accommodation.
Can we book our car ferry through yourselves?
Yes, we have access to preferential trade rates so we can pass discounts onto all our customers. All routes are available (including passenger via Portsmouth). We have a ‘buy now pay later’ feature for this service.
Is your team based on the Isle of Wight? 
Yes we are based in Shanklin, one of the Island’s favourite resorts, with all of our team being very experienced and very local you will find us  informative and helpful.